Frequently Asked Questions
Have you heard of escape rooms? Our games are similar but take place outdoors and will take you to different locations downtown or in a park. This is truly a unique and interactive experience as we’ve combined the best of geolocation and augmented reality technologies for your greatest entertainment! Your team (2 to 5 players) has 90 minutes to save the world by accomplishing various missions.
In order to assure that every player will be able to enjoy their time, we recommend that each team consists of 2 to 5 members per IPAD. If your group is larger than 5, contact us so that we plan enough IPADs for a tournament where your teams will compete against each other. Who will save the world first?
We ask that you please arrive 15 minutes prior to your scheduled ticket time in order to check-in, get the safety instructions and hear the brief about the game.
If you arrive after your scheduled time, we cannot guarantee that you will be able to play, as other groups may be booked just after your team. We will do our best to accommodate the situation, which may result in setting the game for a shorter duration. If we are unable to accommodate or if you refuse the option that we suggest, no refunds will be offered.
No refunds will be offered for no-shows.
Participants who are under the age of 18 must be accompanied by a parent or guardian. We have this rule in place for the safety of minors since we will not provide any supervision while they roam in the streets or in the park.
Due to the nature of our business, all bookings are final and cannot be refunded. However, reservations may be moved to another date or time with 24 hours notice.
We invite you to keep an eye on the weather forecast. You can reschedule your game up to 24 hours prior to your scheduled time. In case of last minute unplanned severe weather conditions (huge snow storm or thunderstorm) you may request to reschedule your game. This also goes for unpredictable, freak mother nature events such as tornado warnings, earthquakes, or even alien attacks. If your in-laws show up just before your scheduled time, then you are on your own…
All our events are private. When you reserve, you are guaranteed to play only with your family or friends.
Our games are designed to challenge multiple skill sets but you do not need to be an expert in anything to succeed. Clues will be available if you happen to need them. Using clues will result in less points at the end of the game but will allow you to continue enjoying your experience!
If worst comes to worst and you cannot solve a puzzle or a riddle using our clue, you can skip the mission and continue the game. You will score 0 for this mission but will continue to enjoy yourself for the rest of the game by finding the answers to the other missions.
Bring your team members and your cheerfulness!
If you booked our game Operation Mindfall, we recommend that each group has a smartphone available, as some versions of this game require access to the internet for one of the puzzles.
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Please use the form on our “Contact us” page and we will be happy to answer your question as soon as possible.